FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What is the average lead time?

After the T/T deposit, regarding normal machines, lead time is 20-30 work days, for customized machines, we will deliver the machines on time as the date we agreed both side.

How can I install my machine when it arrives?

We will send our engineer or technical person to your side as soon as you get all your machines ready, for testing and teaching your technicians how to run the machines.Otherwise, we will offer installation video or manual book for reference.

What's min order quantity?

1 unit.

What's your guarantee or the warranty of the quality if we buy your machines?

We offer you high quality machines with 1 year guarantee. We will give u spare part free in 1 year, Life long after service. Meanwhile, our engineers go more than 50 countries for debugging, with rich experience.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your companies contact us for further information.

What kinds of payment methods do you accept?

You can make the payment to our company bank account, T/T, L/C.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality wooden case to assure machines safe.

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